Our Commitment
At Discountline Services LLC, we are committed to providing high-quality services and ensuring client satisfaction. This Refund Policy outlines our approach to refunds and service guarantees.
Service-Based Refund Policy
Due to the nature of digital marketing and web design services, which involve custom work, consultation, and strategy development, refunds are handled on a case-by-case basis.
SEO Services
- Initial consultation fees are non-refundable
- Monthly retainer services may be cancelled with 30 days written notice
- Refunds for monthly services are prorated based on work completed
- One-time project fees are non-refundable once work has commenced
Web Design Services
- Deposit payments are non-refundable upon project initiation
- Refunds may be available if we fail to deliver agreed-upon milestones
- Final payments are due upon project completion and are non-refundable
- Revision requests beyond the agreed scope may incur additional fees
Refund Request Process
To request a refund, please follow these steps:
- Contact us within 30 days of the service date
- Provide detailed reasons for your refund request
- Include relevant documentation or evidence
- Allow 5-7 business days for review and response
Exceptions and Special Circumstances
Refunds may be granted in the following situations:
- Services were not delivered as agreed in the contract
- Technical issues prevented service delivery (our responsibility)
- Duplicate billing or payment errors
- Service cancellation before work begins
Non-Refundable Items
The following are non-refundable:
- Consultation fees and initial strategy sessions
- Third-party costs (advertising spend, domain registrations, etc.)
- Work already completed and delivered
- Custom research and analysis
Processing Time
Approved refunds will be processed within 14 business days. Refunds will be issued to the original payment method. Please allow additional time for your financial institution to process the refund.
Satisfaction Guarantee
While we cannot guarantee specific results due to the nature of SEO and digital marketing, we guarantee that we will work diligently to achieve your goals. If you are unsatisfied with our services, please contact us to discuss solutions before requesting a refund.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Discountline Services LLC
551 Rosedale Ave 2E, Bronx, NY 10473
Phone: (646) 836-9737